Privacy Policy

Effective Date: August 1, 2025

Last Updated: August 3, 2026

At TerraCostaRica.com, owned by iQu Servicios Comerciales, we respect and protect your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when using our website. By accessing our site, you agree to the practices described in this document.

This policy has been prepared in accordance with Law No. 8968: Law on the Protection of the Person regarding the Processing of their Personal Data of the Republic of Costa Rica.

1. Scope

This Policy applies to all personal information collected through the website www.terracostarica.com and any other digital channel associated with our brand.

2. Information We Collect

We may collect different types of personal data, including but not limited to:

2.1. Information provided by the user:

• Full name
• Phone number
• Email address
• Physical address (if applicable)
• Billing information (ID, trade name, type of identification, tax email)
• Information about your published properties
• Banking or payment data (through the payment platform and only when necessary for transactions and under encryption)
• Passwords

2.2. Information collected automatically:

• IP address
• Device and browser type
• Geolocation data (with user permission)
• Date and time of access
• Visited pages, searches, and clicks
• Cookies and similar technologies (see section 8)

3. Purposes of Processing

The information collected will be used for the following purposes:

• Create and manage your user account
• Publish and manage real estate listings
• Facilitate contact between buyers/interested parties and advertisers
• Process payments and electronic invoicing
• Provide technical support and customer service
• Send important notifications about the service
• Send promotions and newsletters (with prior consent)
• Conduct statistical and behavioral analysis to improve our services
• Comply with legal and contractual obligations

4. Data Sharing with Third Parties

We commit not to sell, rent, or share your personal information with third parties, except in the following situations:

• With service providers (for example, payment gateways such as TiloPay, email marketing providers, or electronic invoicing), who are required to protect the data and use it only for operational purposes.
• If required by law, court order, or competent authorities.
• In the event of a merger, acquisition, or sale of the site or its assets, with prior notice to the user.

When you actively interact with an advertiser (call, WhatsApp, form, or email), you voluntarily authorize the transfer of your personal data (name, phone, email, and message) to the corresponding advertiser. The advertiser then becomes responsible for subsequent processing. TerraCostaRica.com is not responsible for the subsequent use of such data by the advertiser.

5. User Rights

In accordance with Costa Rican Law 8968, you have the right to:

• Access your personal data that we hold.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data when it is no longer necessary.
• Object to processing for specific purposes (such as advertising).
• Revoke your consent at any time.

To exercise these rights, you may write to us at: privacidad@terracostarica.com

6. Information Security

We take reasonable technical, administrative, and organizational measures to protect your personal information, including:

• Use of secure HTTPS (SSL) connection
• Encrypted storage of passwords and sensitive data
• Internal access control
• Regular backups and protection against unauthorized access

However, no system is completely infallible. In the event of a security breach compromising your data, we will notify you in accordance with applicable law.

7. Data Retention

Your personal data will be retained as long as there is an active relationship between you and the site, and for the time necessary to comply with legal or contractual obligations. Once those obligations are fulfilled, the data will be deleted or anonymized, as appropriate.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your browsing preferences
• Show you relevant ads
• Measure the effectiveness of our campaigns
• Analyze site usage to improve the experience

You can manage cookies from your browser. Some site functions may be affected if you disable cookies.

We use services such as Google Analytics, Meta Pixel, Hotjar, among others, to:

• Analyze site performance
• Detect errors and improve usability
• Evaluate browsing behavior
• Measure the effectiveness of our advertising campaigns

These services collect information anonymously or pseudonymously and are not used to directly identify the User, unless authenticated on other linked platforms.

For more information, see our Cookies Policy.

9. Commercial Communications

We may send you emails related to your account or properties of interest. We may also send newsletters or promotions, always with your prior consent (opt-in). You can unsubscribe at any time using the link included in each message.

10. Minor’s Data

This site is not directed at minors under 18 years of age. We do not knowingly collect information from minors without parental or legal guardian consent. If we detect that we have collected data from a minor without such authorization, we will immediately delete it.

11. International Data Transfers

The information we collect may be stored or processed outside Costa Rica if we use international providers. In such cases, we ensure adequate data protection standards are met.

12. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes will be published on this same page with the update date. If substantial modifications are made, the user will be notified via registered email or through a notice on the site.

13. Interest-Based Advertising (Google Ads, Meta Ads)

This site uses advertising services provided by Google Ads and Meta Ads, which collect and process information about your behavior on the site to display personalized ads on other platforms.

What information is collected?

• Your IP address
• Approximate location
• Page view history
• Interactions with forms or buttons
• Device type, operating system, browser

How is it collected?

Through cookies, tracking technologies such as Google Tag Manager, Facebook Pixel, and similar tools. These technologies allow Google and Meta to show you ads for viewed or similar properties, even outside TerraCostaRica.com (remarketing).

Can you disable it?

Yes. You can modify your advertising preferences here:

Google: https://adssettings.google.com
Facebook: https://www.facebook.com/adpreferences

You can also manage cookies from your browser settings.

14. Advanced Analytics and User Behavior

This site uses tools such as Google Analytics 4, Meta Pixel, Hotjar, or others to:

• Analyze site usage (time on site, clicks, navigation paths)
• Detect usability issues
• Measure advertising conversions

These services collect non-directly identifiable data (such as anonymized IPs, browsing country, screen resolution, etc.), but some may be linked to platforms such as Google/Facebook if you are logged in to those networks.

Use of the information collected:
We use it only to improve user experience, optimize campaigns, and platform performance.

15. Interaction with Advertisers and Data Sharing

When you click on contact buttons (call, send WhatsApp, email, or fill out a contact form), you are voluntarily authorizing your data (name, phone, email, and message) to be shared with the advertiser responsible for that property.

The advertiser may use that data to:

• Follow up on your inquiry
• Offer related information
• Establish direct communication via call, email, or instant messaging

TerraCostaRica.com is not responsible for the advertiser’s subsequent use of such data, although we do recommend all advertisers comply with good privacy practices and respect personal data.

16. Informed Consent

When personal data processing requires consent, TerraCostaRica.com will request it freely, in advance, expressly, precisely, and knowingly through an unchecked checkbox or another equivalent electronic mechanism.

Before consent is granted, the User will be informed of the existence of the database, the identity of the data controller, the data to be collected, the purposes of processing, the recipients or categories of recipients, whether responses are mandatory or optional, the consequences of providing or refusing to provide the information, and the means available to exercise data-subject rights.

When registering an account, consent may cover the processing of the User’s name, email address, telephone number, and other information necessary to:

• Create, authenticate, and manage the account.
• Publish and manage real estate listings, professional profiles, or Real Estate Business Directory profiles.
• Facilitate contact between advertisers, businesses, and interested persons.
• Process payments, subscriptions, and invoicing when applicable.
• Send operational, security, moderation, renewal, or support notices.
• Prevent fraud, spam, abuse, and unauthorized use.
• Comply with legal, contractual, accounting, and security obligations.

Promotional communications and non-essential advertising or tracking technologies will be subject to the applicable consent choices. Consent required to provide a service will not be used to impose optional marketing communications.

TerraCostaRica.com may retain electronic evidence of acceptance, including the User identifier, date and time, IP address, language, version of the consent clause and documents accepted, and, when useful, basic device or browser information.

17. Data Subject Rights (ARCO)

You have the right to:

• Access your personal data processed by TerraCostaRica.com.
• Correct inaccurate, incomplete, or outdated data.
• Delete your data when you consider it is no longer required for the purposes for which it was collected.
• Object to the processing of your data for specific purposes, such as advertising or analytics.
• Revoke your consent at any time, without retroactive effect.

To exercise any of these rights, you may send a request to: privacidad@terracostarica.com, clearly indicating your full name, type of request, and data you wish to modify, delete, or object to.

18. Data Sharing Through Advertiser Interactions

TerraCostaRica.com does not sell or rent your personal data. However, when you actively interact with an advertiser (for example, calling, sending WhatsApp, filling out a form, or writing an email), you voluntarily consent that your personal data be transferred to that third party (advertiser), who will be responsible for its subsequent use.

This transfer is carried out exclusively for commercial contact purposes and to follow up on your interest in a property or service. TerraCostaRica.com is not responsible for the advertiser’s subsequent processing of the data, and we recommend that users exercise judgment and verify the advertiser’s identity before sharing sensitive information.

19. Revocation of Consent

You may revoke consent granted to TerraCostaRica.com at any time by writing to privacidad@terracostarica.com or, when available, by using the electronic mechanism provided for the relevant purpose.

Revocation will be processed through a method reasonably equivalent to the one used to grant consent, will not have retroactive effect, and will not affect processing lawfully carried out before the request.

When the information is essential to maintain an account, publish listings, manage a profile, process a subscription, or comply with a legal or contractual obligation, deletion or revocation may result in account closure, removal of publications, or limitations on certain services. Some information may be retained for the period required by legal, accounting, contractual, security, or claims-handling obligations.

20. Data Processed in the Real Estate Business Directory

20.1. Account-holder and business data

To create, manage, review, and publish a business profile, TerraCostaRica.com may collect and process data relating to the account holder and the business, including names, contact information, business name, address, service areas, descriptions, services, images, logo, website, social media profiles, and any permits, licenses, or professional registration numbers voluntarily provided, as well as subscription data, financial status, renewal dates, transaction references, reviews, changes, and support communications.

Data required to process cards and other payment methods are handled by the payment provider. TerraCostaRica.com does not store the full card number or security code.

20.2. Public profile information

Information that the business chooses to include in its public profile may be visible to any visitor, search engine, and external indexing service. The account holder should avoid publishing private information they do not wish to disclose. Internal account data will not be published unless expressly selected as the business’s public contact information.

20.3. Visitor and inquiry data

When a person contacts a business, TerraCostaRica.com may collect the person’s name, email address, telephone number when provided, message, the business contacted, date, time, language, source, and basic technical information about the request. These data are used to deliver the inquiry, send a copy to the visitor, prevent abuse, investigate errors, and generate interaction statistics.

The inquiry data will be disclosed to the recipient business, which will be responsible for its subsequent use in accordance with applicable law.

20.4. Purposes and communications

Directory data may be used to create and manage the account and profile, verify and moderate information, process subscriptions and renewals, deliver inquiries, send operational, financial, and statistical notices, prevent fraud or spam, measure service usage, improve the platform, and comply with legal, contractual, accounting, and security obligations.

20.5. Retention and statistics

Account, subscription, review, and billing data will be retained for as long as necessary to provide the service, comply with legal obligations, and address claims. Technical events and statistics may be retained in detailed form for limited periods and later consolidated, anonymized, or deleted. Aggregated data may be retained for longer periods for historical analysis.

20.6. Rights and security

The data subject may request access, correction, updating, or deletion of their data, subject to applicable legal and contractual limits, as well as correction or removal of public profile information. TerraCostaRica.com applies reasonable technical and organizational security measures, although absolute security in electronic transmission or storage cannot be guaranteed.

21. Data Controller

Data Controller

The company responsible for the processing of your personal data is:

Trade Name: TerraCostaRica.com
Corporate Name: iQu Servicios Comerciales SRL
Legal ID: 3-102-806268

Contact:
Email: privacidad@terracostarica.com
Physical Address: San José, Costa Rica.

This policy is governed by the provisions of Law No. 8968: Law on the Protection of the Person regarding the Processing of their Personal Data of Costa Rica.

22. Notice for European Union and United States Residents

22.1. For European Union Residents (GDPR)

If you reside in a member country of the European Union or the European Economic Area, the processing of your personal data will be governed by the General Data Protection Regulation (EU) 2016/679 (GDPR).

Your rights include:

• Right of access, rectification, and erasure of your data
• Right to data portability
• Right to restrict or object to processing
• Right to file a complaint with a data protection supervisory authority

TerraCostaRica.com processes personal data under the following legal bases:

• Your explicit consent
• Contractual necessity (e.g., responding to an inquiry)
• Legitimate interests of the site, provided they do not override your rights and freedoms

22.2. For United States Residents (including California)

If you reside in the United States, particularly in California, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA).

You have the right to:

• Know what personal data we collect and how we use it
• Request a copy of your data
• Request the deletion of your personal data
• Opt out of the sale of your data (which TerraCostaRica.com does not do)

TerraCostaRica.com does not sell personal data and only shares it with third parties (such as advertisers) when you expressly consent by interacting.

You may exercise your rights by writing to:
privacidad@terracostarica.com
Specify in your message that you reside in the European Union or the United States.

23. International Users

TerraCostaRica.com is based in Costa Rica and complies with local data protection laws, including Law 8968. However, we also respect the general privacy principles recognized internationally.

If you reside outside Costa Rica, including regions such as the European Union (GDPR), United States (CCPA), Japan (APPI), South Korea (PIPA), China (PIPL), or Singapore (PDPA), and wish to exercise your rights regarding the use of your personal data, you may contact us at:
privacidad@terracostarica.com

We will review your request in good faith and take reasonable measures in accordance with applicable regulations, provided they do not contradict Costa Rican laws.